Contact us

How can we help?

Send us a secure message and our team will get back to you, usually within one business day. Fraud reports are handled first, around the clock. If you bank with us online, our reply also appears under Messages in online banking.


Clients: use the e-mail address you sign in with.

Never include passwords, authenticator codes, full card numbers or identity-document numbers.

Complaints are acknowledged within 2 business days and answered within 15 business days (payment services) or 8 weeks (other matters). If you are not satisfied, you can refer your complaint to Kifid — see our complaints procedure.

Real people.
Secure answers.
Every message is handled by our client-services team in Amsterdam and kept in a confidential, audited record.